Return & Exchange Policy for Fire Fashions

At Fire Fashions, we aim to provide you with a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to make it right. Please review our detailed return and exchange policy below.

Eligibility for Returns

1.Return Window

•Items must be returned within 30 days of the delivery date.

2.Item Condition

•Products must be:

•Unworn, unused, and unwashed.

•In their original packaging with all tags and labels attached.

•Items that show signs of wear, damage, or alterations will not be accepted.

3.Non-Returnable Items

•Final sale items.

•Gift cards and store credits.

•Custom or personalized items.

Exchange Policy

1.Eligible Exchanges

•Exchanges are available for:

•Size or color changes.

•Replacement of defective or damaged items.

2.Process

•Contact us at [email protected] with your order details and reason for the exchange.

•Once we receive the returned item, the replacement item will be shipped based on availability.

How to Initiate a Return or Exchange

1.Contact Customer Service

•Email us at [email protected] or call +1 (310) 309-9273. Provide your order number and reason for return or exchange.

2.Prepare Your Return

•Ensure the item is securely packaged to prevent damage during transit.

3.Shipping the Return

•Use the pre-paid return label provided with your order (if applicable).

•If no return label was provided, ship the item to:

Fire Fashions Returns Department

19275 Stone Oak Pkwy

San Antonio, TX 78258 USA

•Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Policy

1.Processing Time

•Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

2.Refund Method

•Refunds will be issued to the original payment method used at the time of purchase.

3.Non-Refundable Costs

•Original shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

If your order arrives damaged or you receive the wrong item:

1.Notify us within 7 days of delivery.

2.Email [email protected] with:

•Your order number.

•Photos of the damaged or incorrect item.

3.We will arrange for a replacement or issue a full refund, including return shipping costs.

Important Notes

•Returns that do not meet the eligibility criteria will be returned to the customer.

•Allow up to 10 business days for the return or exchange process to be completed.

Contact Information

For questions or assistance with returns and exchanges, please contact us:

Fire Fashions

19275 Stone Oak Pkwy

San Antonio, TX 78258 USA

Phone: +1 (310) 309-9273

Email: [email protected]

We value your satisfaction and look forward to assisting you with your return or exchange. Thank you for shopping with Fire Fashions!